This month’s edition of ‘HIRED!’ includes 3 temporary worker interviews! They all work in Marriott Grosvenor Square – a 5* Hotel at the heart of London and TempTribe long-term client.
We also interviewed Joe – Director of Event Operations at the hotel.
Read about their path and advice that they give to those looking for employment in the industry.
Fernando Krieger– joined in March 2014, worked 122 shifts.
Gioia Mastrofini – joined in February 2015, worked 103 shifts
George Adrian Schiopu – joined in October 2014, worked 111 shifts.
How did your TempTribe journey begin?
Fernando: I came to London in 2008 and started working with 2 staffing agencies. I gained good experience through working with them, but the way they treated their employees wasn’t great. At the time one of my friends was working for TempTribe. He was very happy working here and was telling me different stories about his work and the people he meets. Seeing that, and the fact that you can choose your own shifts, I decided to join too. One day TempTribe invited me for an ambassador interview. I wasn’t really expecting this, as they had many ambassadors already. I liked the opportunity given to me, as I could help people on shifts, both hotel and TempTribe staff, check the uniform standards and presentation, write feedback about staff, what happened on the shift and about the management too.
George: I started working with TempTribe in October 2014 and my first ever shift was at Marriott Grosvenor Square. I worked at other places too, but I didn’t really like them, so did most of my shifts here.
What was your favourite thing about working for TempTribe?
Fernando: The training that was given to me prepared me for the standard of work that I should expect, as well as variety of shifts and how different they may be. It made a big difference, as I could understand what’s asked of me better. I think TempTribe was the best agency I worked for. Soon after I joined, I started seeing apparent difference with other agencies that I worked in. TempTribe was more organised and professional, people were treated much better, my training with Tatjana was amazing and all staff were very friendly too.
Gioia: I agree to what Fernando said. I liked TempTribe because you could choose your own shifts: how long you want to work for, when you want to start and finish. Some other agency that I was signed with just sent me a text of the shift they have available and I could either accept it or no. I also couldn’t choose my role on a shift, if I wanted to do a waiter shift or any other. With TempTribe I can apply for a position that suits me best online.
George: my favourite part about TempTribe was that I could fit work around my schedule and have days off whenever I wanted to. It was very flexible. I also liked the fact that there was numerous positions to choose from, such as: host, wine waiter, bar staff, food waiters and more.
How did your full time job at Marriott come about?
Fernando: I started working as a waiter and occasionally in the cloakroom. One day during my shift one of the team leaders called in sick. The manager asked me if I could be a team leader for the dinner service. I agreed, as I have seen team leaders do their job before, so had an idea of my responsibilities. Managers were very nice, they helped me a lot to make it right. They were very supportive throughout the shift, not just to hotel staff, but to TempTribe staff too. Managers at Marriott found out that one of the supervisors had an intention to leave in a few months’ time. They mentioned to me that the position may become available and I should consider it, as they believed that I could do it. During that time I became an ambassador at TempTribe and then a VIP ambassador and had my first trial shift as a supervisor. Pretty much straight after that I received a positive answer to my job application and got the position in the hotel!
Gioia: I started to look for a full time job in London before the new season and I saw that there is a position available at the hotel. Fernando encouraged me to try, as I was a good staff member. After I applied, I got invited to an interview with the Marriott HR department and got the job.
George: I did cloakroom, wait and team leader shifts and about 8 months after working here regularly I got offered to join their team as a casual staff member. Shortly after I got promoted to a full time position. I was working in a bar as a wine waiter and now I mainly work in the bar to get bar experience. I worked very hard, did my best and showed them that I can do it.
What do you enjoy about working in this hotel?
Fernando: We truly work as a team here. We really work together and everyone is friendly in all departments. That’s what grabbed my attention to this venue.
Gioia: I completely agree with Fernando. It’s such a great place to work because everyone is just so nice to each other.
George: I agree. It’s not a big hotel, so you get to know people from every department and remember everyone.
What are the biggest challenges of working in a 5* Hotel?
Fernando: Clients can be very demanding and it can be tricky sometimes. If you say the wrong thing they get upset and don’t care about the kind of language they use towards you. You just have to keep calm and keep up the high standard. It’s challenging when the service doesn’t run on time due to several factors but clients have their expectations. Things don’t always go to plan. Every day there is a different challenge.
What skills do you think help you to overcome these difficulties?
Fernando: Experience that I gained through TempTribe helps me a lot. I faced many issues when I worked as a team leader, as people would always come to me if there was a problem or if they had any questions about the event. This experience prepared me to deal with difficult situations during events.
Gioia: you improve your customer service skills very quickly due to high profile of clients and high demands. It’s very different from working in an ordinary shop or a café.
What advice would you give to other young people looking for a job in hospitality?
Fernando: My advice would be to give 100% and do your best, as well as live the experience. Sometimes the feedback you receive will be good, sometimes it won’t. You just need to be prepared to work and to do it well. Pay attention to the training, be aware that every venue is different. Presentation is very important- it’s one of the first things that I look at. You need to make sure you iron your shirt, and look presentable. Staff are not only representing their agency, but also the venue they work at. That’s what you have to keep in mind if you want to succeed in this career. Presentation, education, manners.
Gioia: If you’re in this only for the money, it may be really hard. You have to be passionate with a can-do attitude. I’ve never done this kind of work before, but here I am, working for one of the biggest companies in the world. I am so proud.
George: Just do your best, make sure the guests and managers are happy. Then you have a high chance to come back.
What is your plan for the future?
George: I would like to stay with Marriott and gain more experience in hospitality as a barman and hopefully get a higher position in the hotel. The next position I am looking at is banqueting supervisor.
Gioia: I am still trying to find my way. I don’t know if I will stay in banqueting department or if I’ll move somewhere else. For the moment I would like to keep learning and see what job is best for me. I would like to stay with Marriott and maybe move to a new country in a few years’ time to learn something new. It is a big company and every place is different.
Fernando: I would definitely like to stay with Marriott. It’s one of the biggest companies in the world, they also just bought another company, so there is a lot of room for growth. I would like to keep working in banqueting for next year or two so I get to know the department better. Maybe I will move to another Marriott and become a banqueting manager or director of operations one day. There are many opportunities and training here, you have the chance to learn and grow.
Joe – Director of Events Operations, Marriott Grosvenor Square Hotel
When did you decide to hire your first full-time TempTribe?
Within 2 months of being in the role so December 2015
Could you describe the process of employing a TempTribe staff member full time?
This was perfect, I just let Kate know and all the paperwork was done for me
How would you compare it to hiring staff directly?
It’s great as it’s like having a 3 month working job interview so there are no surprises and no one slips though the net by being good at interviews and no good at the job
What qualities are you looking for in staff?
To have a good level of initiative, so be well groomed and flexible with their working hours
What advice would you give to those looking for employment in hospitality?
You have to love the job for you will not last the month, but at the end of the 16hr shift with aching feet and no lunch it is worthwhile when you get a genuine thank you from the guest. At this point you know it’s right for you.
What’s the best career-progression tip?
You have to be doing the job you want to progress to without the pay and the title before they will give it to you.