HOSPITALITY STAFF AT THE NED

COMPANY

The Ned – a 5* hotel & members’ club in the City of London with nine restaurants, indoor & rooftop pools, a gym, spa and hamam. Located in The Grade-I listed, 11-storey building designed in 1924 by Sir Edwin ‘Ned’ Lutyens. The Ned was dubbed “London’s hottest hotel opening of 2017”

CLIENT SINCE

July 2017

SERVICES PROVIDED

waiters, wine waiters, cloakroom staff

 

GOALS

  • The client has had some experiences in the past with staff who were too shy or lacked proactivity.
  • TempTribe was brought in to provide hospitality staff that match The Ned brand – super bubbly, engaging with the guests and able to provide a memorable service.
  • Staff consistency.
  • Immaculate staff presentation.

 

 

 
How we helped

TempTribe’s dedicated Account Manager for The Ned personally speaks to each individual applicant; assessing their experience and personality to ensure they are compatible with The Ned brand. Their previous successes with comparable Hotels play a crucial role in the selection process.

Once the client provides us with their rota, The Ned ‘favourites’ are instantly notified and auto-approved for any bookings. This way we offer The Ned a superior level of consistency.

When a new staff member is introduced to the hotel, feedback regarding their performance is collected the very next day to establish whether they can be included in the pool of favourites. This strategy guarantees full preparation for when the level of business increases.

Our dedicated Account Manager regularly visits The Ned to perform stringent uniform checks at every sign in, ensuring staff are immaculately presented.

Hospitality staff from TempTribe working at The Ned are paid the London Living Wage, positively affecting the calibre and motivation of staff that we provide.

360 degree feedback is collected from both the client and the staff, which allows us to work exceptionally well as partners.
 

 

THE RESULTS

  • The customer reported that in the first month of their partnership with TempTribe 100% of staff were punctual and immaculately presented.
  • The customer is thrilled with how well the hospitality staff engage with guests.
  • The customer is pleased with how rapidly TempTribe were able to build a pool of favourite staff and feels confident about the upcoming high season.
  • The customer is delighted with the relationship and level of communication they receive from their account manager.

CLIENT TESTIMONIAL

  • TempTribe can be trusted to ensure our bookings are staffed, and with as many favourites or appropriate staff as possible. In the 1st month of working together we have never had no shows, and now even have a team of favourites that love working with us. Speak to Diana and her team. They have so much experience in 5* hotels and can deal with smaller bespoke operations, as well as much larger hotels. They listen and ask a lot of questions to properly understand exactly what you are looking for!
    Tomas ZalimasEvents Operations Manager, The Ned

 

 

 

 

TELL US ABOUT YOUR STAFFING CHALLENGES

Want to improve the quality of temp staff at your venue? Like the idea of creating a pool of regular well-presented and pro-active staff but you’re tired of managing it all on your own? Let’s talk about how TempTribe can help make your work easier!

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